Motorists' Forum logo

What's New:

December 15, 2009:
Annual Report

URS Report - Incident Management Study

  1. Introduction
    • 1.1 Scope of Study
    • 1.2 Background
    • 1.3 Objectives
    • 1.4 Methodology
    • 1.5 Report Structure
  2. Methodology
    • 2.1 Initial Review
    • 2.2 Workshops
    • 2.3 Design of Workshops
    • 2.4 Analysis
  3. A Better Understanding of Incident Management
    • 3.1 Incident Types and performance Data
    • 3.2 Roles and Responsibilities
    • 3.3 Key Issues
    • 3.4 Ideas Generated by the Workshops
  4. Review of Incident Management in the US
    • 4.1 Introduction
    • 4.2 The Case for More Formal Incident Management Procedures
    • 4.2 Lessons Learnt
  5. Main Analysis
    • 5.1 Introduction
    • 5.2 Main Task Analysis
    • 5.3 Workload Analysis
    • 5.4 Task Categorisation Analysis
    • 5.5 'Solutions' Task Analysis
    • 5.6 Top Level task Analysis
  6. Conclusions
  7. Recommendations
    • Recommendations - Short Versions
    • Recommendations - Long Version

Acknowledgements

The authors would like to acknowledge and thank the following organisations that greatly assisted the study team during the course of this work:

Participants in Workshops

West Midlands (CMPG)

North Yorkshire

Cheshire

Site visits and in-vehicle observations

[ Previous ] [ Contents ] [ Next ]